August 28-29 incident:
Some orders and payments from around 28 August are still being restored — read the incident report, or contact support if something of yours is missing. You will be asked to choose a new password at your next sign-in.
I asked this question before in my post on What made you want to start freelancing? What lead you to where you are today? But it was only asked as a sub question and didn't get answered directly due to people sharing the...