August 28-29 incident:
Some orders and payments from around 28 August are still being restored — read the incident report, or contact support if something of yours is missing. You will be asked to choose a new password at your next sign-in.
My response time was at 20hours-1day for several months. Now lately it has gone up to 4 days. I had quite a shock as i saw this. I honestly respond to messages and order messages within minutes as i get an email and log ...